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There SHOULD be a refund and not just a credit for future webcast. Phish SHOULD reconsider Nugs as a partner. Nugs has been a series of embarrassments and failures. The way they treat their customers (fans) in a condescending, arrogant and 'couldn't be bothered' tone is what is most troubling.
Also troubling is the vindictiveness of people like you that can't ever hear a single complaint about Phish without resorting to personal attacks and telling the person that is thoughtfully sharing their opinion that they should "never listen to Phish again".
Phish is a rock band. Not some God-deity beyond reproach.
It is his opinion.
If you have yours: share it. Tell people how you feel about Nugs & LivePhish without going off the rails. (and double-posting).
I'm with Chris though: last night was frustrating and a symptom of a problem that has been festering since 2009. Enough is enough.